Bateaux New York Frequently Asked Questions
Before you cruise, let us answer some important questions for you!
Accessibility. Is Bateaux New York wheelchair accessible?
Our crew is happy to aide passengers that need assistance. For individuals needing boarding assistance or wheelchair accessibility, please contact us at 866-817-3463 to ensure that there is accessible seating available on your cruise date.
Bateaux. What does "Bateaux" mean?
Bateaux is the French word for "boats.” Patterned after the elegant glass boats that cruise the riverbanks of Paris, France, Bateaux New York features glass ceiling and walls with supporting framework to offer unparalleled views of the Manhattan skyline.
Boarding. What is "Boarding Time" and "Cruising Time"?
"Boarding Time" is the earliest our guests may board the ship. Typically we begin boarding 1/2 hour prior to the "Cruise Time." Tickets are picked up at our dockside kiosk up-to one hour prior to the cruise.
Boarding Procedures. What should I expect?
You will be asked to show your ticket. In accordance with US Coast Guard Regulation, all passengers and their belongings being brought on to our vessels are subject to search and screening. In order to expedite the boarding process we ask that you please do not bring any unnecessary bags on board and please make sure that all gifts are in gift bags or unwrapped for easy screening.
Children. Are there any age requirements?
Bateaux Dinner Cruises feature a sophisticated atmosphere. Children under 6 are not permitted and we do not offer a discounted rate for children. For younger children, please consider either a Lunch Cruise on the Bateaux or a Dinner Cruise on our sister ship Spirit Cruises.
Lunch and Brunch Cruises:
Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 12 on our Brunch and Lunch Cruises.
Coast Guard Regulations. Is the vessel Coast Guard certified?
Yes. All of our ships are Coast Guard certified and maintained regularly to adhere to strict safety regulations.
Groups. What size group can Bateaux New York accommodate?
Bateaux New York offers two dining rooms which can be adjoined for up to 300 passengers or separated into two soundproof private suites for 170 and 130 guests. Unique banquette seating also allows for artful small-party grouping of any size. Customized menus and enhancements are available for groups of 20 or more, and charters can customize every detail from beginning to end. Parties of 20 or more should contact our group sales department at 866-817-3463. Groups of 1-19 can call 866-817-3463 or use our Reservations System to Book Your Cruise Online!
Payment. What type of payment do you accept?
Payment is required in full at the time of the reservation. We accept major credit cards: VISA, MasterCard, American Express, Discover and Diner's Club. We also accept traveler's checks, money orders, and certified checks. Please send checks or money orders to the address below:
Pier 62, Chelsea Piers
West 23rd Street
New York, NY 10011
Phones. Will my cell phone work on the cruise?
Yes, your cell phone will work on the cruise. For the comfort of other guests, we ask that cell phone conversations be held on the outside decks.
Refunds. What is your refund policy?
We regret there are no refunds or exchanges. All sales are final. We cruise rain or shine all year long. In the rare event the Coast Guard prohibits cruising because of weather, we will contact you to make other arrangements.
Rescheduling Policy. What is your rescheduling policy?
All cruise tickets are non-refundable. However, for parties of 19 guests or fewer you may reschedule your cruise free of charge with at least seven days advance notice. If you must reschedule your cruise less than one week prior to the cruise date, you will incur a rebooking fee. For Lunch and Moonlight Cruises, the fee is $15 per person. For Dinner Cruises, the fee is $25 per person. The balance of your payment will be held on your account and can be applied toward a future cruise within the next year. All Specialty and Holiday Cruises are non-refundable and non-transferable. For parties larger than 20 please consult the terms of your contract.
Reservations. How can I make reservations for a cruise?
While parties of 19 or fewer are often able to walk up and purchase tickets on the day of a cruise, reservations are highly recommended. You can purchase tickets online via our reservations system or by phone.
• Call 866-817-3463 or use our Reservations System to Book Your Cruise Online.
Seasickness. Will I get seasick?
It's unlikely. Bateaux New York operates in New York Harbor, on the Hudson River and the East River, which are all very calm bodies of water. What's more, our ship is very stable, so in most cases, you can hardly tell that we're moving.
Seating. How is seating arranged on board?
Our ship is very flexible when it comes to seating. Tables for two, four, six, eight and even more can be arranged to suit almost every party and occasion. Our unique banquette seating allows us to create groupings of 20 to 100 with ease while still providing intimate seating for couples and foursomes.
Smoking. What is your smoking policy?
All interior areas of our ship are non-smoking areas. Passengers who smoke may do so on the outdoor observation decks.
Tickets. Where can I pick up the cruise tickets?
Tickets can be conveniently picked up at the dock, up to one hour prior to boarding, on the day of the cruise. The credit card used for purchase and photo ID will be required.
Weather. Do you sail in inclement weather?
Absolutely. Our ships are fully enclosed and climate-controlled for your comfort. We sail rain or shine year round.